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Our Professional Service team provides an
array of services to help you achieve your business goals. Let
us be your partner in designing a total system solution to meet
your special business requirements. We can integrate your
existing system and we can automate tasks that were previously
manual, we can take your business to the next level. We provide
customize solutions that adhere to your standards and with our
knowledge and product expertise you can expect the highest
return on your investment
POS Commerce
representatives are available for site visits and
pre-sales presentations. We can serve as technical
representatives and can help you design and build trouble free
communication systems. Get us involved early and we'll help see
that network problems don't occur! Whether your systems involve
two or two hundred devices, we can help you implement the best
solution for your needs, or tune systems that are already in
place.
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Support Services
Through our support team, organizations receive maximum benefit and
utilization from POScommerce. Support services include:
- Product Specialists are responsible for using their detailed knowledge of
our solutions to analyze customer workflow, offer system setup advice,
complete system setup, provide training and product demonstrations, and
assist in issue resolution.
- Release-based enhancements include additions to or extensions of software
functionality and features released on a periodically scheduled basis.
- An automated case management system is used to manage customer, product,
and contact information. Each issue is reported, tracked, and resolved
through this system.
- Product documentation includes system requirements, reference information,
installation, upgrade, and configuration instructions, and other
product-related documents.
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